Our commitment to you.
We stand with our community, the country, and the world as we work to flatten the curve of COVID-19. To help flatten the curve, it is important that we all work together to prevent the spread of coronavirus and free up our healthcare system as it braces for and handles cases that arise.
Below is our stance on how we as an insurance company are doing our part to help you and those we insure through this difficult time.
The healthcare system is currently experiencing unprecedented stress. With the influx of COVID-19 cases and limitations on the number of tests, it is critical that we do our part to help the healthcare system run properly.
We urge you to consult with your physician before requesting a COVID-19 test.
If your physician deems it necessary for you to be tested for COVID-19 here's what we can do for you:
EMI Health will waive member co-pays, deductibles, and other cost sharing for Coronavirus (COVID-19) testing as recommended by a physician and administered by an accredited laboratory or medical facility.
This includes Serology/antibody testing, a test used to determine COVID-19 antibodies. Only one Serology/antibody test will be covered.
It is important to note that the test must be ordered by a physician.
What if my physician won't order the test?
This can be frustrating. Unfortunately, EMI Health does not have any influence on who is tested. It is our understanding that because of limited supplies, some states have been forced to prioritize who they test, and for those with minor or moderate symptoms, the recommended treatment is the same whether or not a person has been diagnosed with coronavirus. If you live in Utah, visit testutah.com to see if you qualify for a free test.
If we, as a group order a facility to come to the place of employment and test all employees, will that be covered?
Unfortunately, we are not covering these types of arrangements at this time. The tests will only be covered at 100% if the test is ordered by a physician and administered by an accredited laboratory of facility.
We have taken preventive measures for the health and well-being of our customer service team by moving much of our team to working from home. With this transition, we commit to our customer service department being fully staffed and available to assist with member questions.
Continue to use the same customer service phone number: 1-800-662-5851 or you can use the email address: firstname.lastname@example.org.
Business operations will continue uninterrupted. It is possible that call wait times may be slightly longer or that some functions may be limited or modified. Rest assured that we will continue to serve your health coverage needs.
Remember to stay safe, practice social distancing, and find ways to stay active.